At Toys“R”Us, customer satisfaction is our top priority. We understand that sometimes a product may not meet expectations or a change of mind may occur. In such cases, we are pleased to offer a clear and customer-friendly return and exchange policy specifically for toy products purchased from our official online store.

1. Eligibility Period

You may request a return or exchange for toy items within 30 days from the date you receive the product, provided that the item meets the conditions outlined below.

2. Conditions for Return

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened packaging.

• The product must not have been used, assembled, or altered in any way.

• The item must be in a condition that allows it to be resold without any reduction in value.

• All original labels, manuals, and accessories must be included.

• The original purchase receipt or order confirmation must be provided.

Products that do not meet the above conditions may be refused for return or may be subject to a restocking fee at our discretion.

3. Return Process

To initiate a return, please contact our customer service team within the 30-day period. We will provide instructions on how to return the item, including a return authorization and return shipping label if applicable.

Once the returned product is received and inspected, we will issue a full refund to your original payment method. Please allow up to 7 business days after receipt of the returned item for the refund to be processed.

4. Conditions for Exchange

If you wish to exchange a toy product for the same item in a different color or variant (subject to availability), or if you received an incorrect or defective item, you may request an exchange under the following conditions:

• The request is made within 30 days of receipt.

• The product is in new, unused, and resaleable condition.

• The original packaging and accessories are intact.

All exchange requests are processed free of charge, including shipping fees associated with the return and re-shipment of the replacement product.

If the requested item for exchange is out of stock, we will issue a full refund or offer alternative options where available.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products marked as “Final Sale” or “Non-Returnable.”

• Opened toys that show signs of use or damage.

• Customized or personalized items.

• Products returned outside the 30-day return window.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We may require photo evidence of the issue. Upon verification, we will arrange for a replacement or a full refund at no additional cost to you.

7. Customer Service

For all return and exchange inquiries, please contact our customer support team via:

• Email:privacy-tru@toysrus.com

Toys“R”Us reserves the right to amend this policy at any time without prior notice. The policy in effect at the time of your purchase will apply to your order.

We appreciate your trust in Toys“R”Us and are committed to providing you with high-quality products and exceptional service.